A component inside the door latch breaks, so the latch no longer holds properly: the door is hard to close, or it only catches on the first detent. The driver and the passenger may believe the door is properly shut when it is not, and it can open while driving.

Ford issued five campaigns between 2015 and 2023, and two of them, 20V331000 and 23V775000, recalled cars where the earlier repair had not been carried out properly. The 2020 campaign names six models: the 2011-2014 Fiesta, the 2012-2015 Focus, the 2013-2015 C-Max, the 2014-2016 Transit Connect, the 2015 Mustang and the 2013-2014 Fusion. The factory repair fits a revised door latch.