In the Euro 6 diesel Tourans from 2016 two parts of the SCR (AdBlue) system typically fail: the tank level sensor (when the dash reads 0.0 mm or an empty tank with a full tank), and the tank heater, which gives up in winter. Both lead to the same place: the car starts a countdown, and at the end of the countdown it will not start. This is not a fault you can postpone, because the system shuts down under legal compulsion, and the tank is replaced from under the floor.
What to check
- Switch the ignition on and see what AdBlue range the trip computer shows
- Ask specifically whether there has been an AdBlue warning or a countdown
- With a code reader check the SCR faults in the engine control unit (stored faults too)