The bushing that attaches the shifter cable to the transmission ages over time and can detach. The transmission may not engage the selected gear, and the car can move in an unexpected direction. It can also happen that the driver puts the lever in Park and can remove the key while the transmission is not in Park: there is no warning message and no chime. If they get out like that without applying the parking brake, the car rolls away.
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Ford issued four campaigns between 2018 and 2022, covering an ever wider range: the 2022 one (22V413000) already includes the 2013–2019 Escape and the 2013–2016 Fusion. The factory repair also adds a protective cap over the bushing.
What to check
- With the car stationary and the parking brake on, run through all the gear positions: each must engage precisely, with no free play in the lever
- Put it in Park and try to remove the key: if the transmission is not in Park, the key must not come out
- On a slight slope, in Park and without the parking brake, check that the car holds. Do this carefully, not standing outside it